Big Boost Privacy Policy

Big Boost is a licensed online gaming platform operated by White Star B.V. and committed to complying with all relevant data protection laws. We take user privacy seriously and ensure that any personal information shared with us is collected and processed in line with our privacy standards. This policy outlines how data is handled and the rights of our users. By using the website, users agree to the terms described in this document. Users who do not consent are advised to discontinue use. Big Boost Casino may update this policy, and changes will be communicated in advance via our website or email.

Information collected on the website includes personal data that can identify the user, such as name, date of birth, address, email address, phone number, and payment details. These may be provided when registering, contacting support, participating in promotions, or filling out forms on our website.

The casino also collects technical and user data such as IP address, access time, device information, gaming activity, transaction history, and preferences. This helps the company provide and improve services.

All data is collected, stored, and processed in accordance with applicable laws and industry standards.

The website uses cookies to distinguish users, which in turn helps improve the overall user experience. Cookies support functionality, improve performance, and help analyze site usage patterns to ensure content is accessible and usable.

Types of cookies used include:

• Analytical/Performance cookies – these track the number of users and behavior on the website, helping to identify popular content and optimize navigation.

Most browsers accept cookies by default, but you can change your settings to refuse them. Disabling cookies may limit access to certain features or reduce the functionality of the website.

The information collected, including personal data, is used to:

• Fulfill any agreements with the user and provide the requested products or services;
• Offer similar services that the user has used or shown interest in;
• Share information about products or services that may be relevant or useful, including from selected partners;
• Help Big Boost follow legal and regulatory requirements and protect its operations;
• Inform users about changes to services;
• Make sure the website content displays properly on different devices;
• Phone calls, emails, and other communication may be recorded or monitored to confirm instructions, improve service, prevent fraud, and for staff training.

Personal data may be transferred to:

• Entities within the same corporate group (subsidiaries, parent company, affiliates);
• Trusted third parties such as:
  • Business partners, suppliers, and subcontractors involved in fulfilling contractual obligations;
  • Advertising networks to provide customized marketing;
  • Analytics and search providers supporting website optimization;
  • Credit or reference agencies for identity verification where necessary;
  • In addition, information may be disclosed to law enforcement agencies, regulators, or third parties when required or permitted by law.

Personal information is retained for as long as required by law or company policy. After that, it is securely deleted unless there is a legitimate reason to retain it longer.

During this time, steps are taken to ensure the accuracy of the information. If any data needs to be updated, users can contact [email protected].

Security measures are in place to protect personal information, including physical, technical, and organizational security measures. By providing information, users agree that it may be stored and processed in this way. When external companies help process data, agreements are used to ensure its security.

Despite the use of reliable security measures, data sent over the Internet is not 100% secure. Any information sent is at the user’s own risk. Once received, strict security measures help protect it from unauthorized access.

Each user has the right to refuse the use of their personal data for marketing purposes. Usually, a notice is displayed before such data is collected if the information will be used for marketing or shared with third parties. The settings can be changed in the “My Account” section of the website. You can also submit an opt-out request at any time by writing to [email protected]. Withdrawal of consent does not affect the lawfulness of data processing that has already been carried out before.

The website may contain links to third-party resources, such as websites of partners, suppliers, advertisers, or affiliated companies. When clicking on such links, it is worth considering that each of these sites has its own privacy policy. The site administration is not responsible for the content and terms of these policies. It is recommended to familiarize yourself with them before sending any personal data.

User data might be sent to and stored in other countries outside the one in which the user lives. It can also be handled by Big Boost staff or trusted partners, such as those helping with user requests or support.

Big Boost takes all necessary steps to keep this data safe and to make sure it’s used properly. This includes making partners sign agreements to follow the same privacy rules and legal protections as required by law.

In the event of bankruptcy, acquisition, merger, or sale of the company or its assets, personal information provided through the Site may be transferred to potential or new business partners involved in the transaction.

Users have the right to:

• Access to their data;
• Rectification or deletion of their data;
• Restriction of the use of their data;
• Objection to processing;
• Withdrawal of consent (if the data was collected based on consent);
• Request a copy of their data (data portability, where applicable).

These rights are governed by applicable data protection laws. In some cases, fees may be charged for processing detailed access requests.

If you have a complaint or a question about how the casino handles your personal data, here’s what to do:

• First step: Send an email to [email protected] with as many details as you can. The support team will try to get back to you within 7 days;
• If you’re not satisfied, you can ask for the issue to be reviewed by our Data Protection Officer (DPO). They’ll look into it and aim to reply within 14 days. Please note that the DPO will only review cases that were first sent to Customer Support.

You can contact your local data protection authority if you’re not satisfied with our final response.

To contact our Data Protection Officer, email: [email protected].

Protecting users’ personal data is a top priority. Every effort is made to prevent unauthorized access by third parties. However, no system is perfect, and data breaches may still happen. If that occurs, Big Boost will work closely with the appropriate authorities and law enforcement to reduce the impact and protect affected users.

If a user suspects a privacy breach involving their data or someone else’s, it should be reported immediately by emailing [email protected].
In the event of a breach, the Incident Breach Management Plan will be followed:

• Affected accounts will be secured, and users will be informed;
• The proper authorities will be notified and given an initial summary;
• An internal investigation will be carried out to understand what happened;
• Findings will be shared with the authorities and affected users if needed;
• Full cooperation will be provided to support official investigations and actions;
• Any necessary changes will be made to prevent similar incidents in the future.

To help lower the risk of a breach, users are advised to:

• Use a strong password that meets security requirements;
• Never share login details with others;
• Avoid writing down or storing login information;
• Change passwords regularly;
• Scan devices for viruses and malware;
• Only let trusted people use personal devices, and always with supervision;
• Avoid using public or unsecured Wi-Fi to access the website;
• Don’t log in from someone else’s device or public computers;
• Enable two-factor authentication when possible;
• Be cautious with any requests for personal information and report anything suspicious.